SolidCAM Customer Rating
Roy Manley | Mach III, Inc.My career in machining started in 1988 and has allowed me to watch the evolution of CNC programming. From the days of punching data tape out when one type-o caused mass confusion to software allowing every detail to be viewed before posting. After starting up Mach III, Inc. (Job Shop) in 2000, we investigated programming software and decided that SurfCam was what we needed to provide fast turn arounds for part processing. SurfCam revolutionized machining with its TrueMill roughing process and seemed to be leading the industry for a few years. As we continued using SurfCam, several innovations occurred, but the base platform stayed the same and became less friendly to work with in the world of Windows. We were a SolidWorks user and learned how SolidCam integrated into SolidWorks with the ability to seamlessly synchronize as modifications were made to the model. After using SolidCam for over six years, we look back and realize how much time has been saved from the programming aspect to machining with their I-Machining roughing process. Time is money and there is no comparable process that is faster than I-Machining for roughing a part in any material. The largest learning curve was figuring out how SolidCam used a parametric model to program versus using surfaces, lines, and other geometric elements used in SurfCam. Many processes in the user interface are similar and allow a new SolidCam user to transition with a small learning curve. I suggest for anyone looking into an affordable programming software that supports 3-5 axis machining, SolidCam can’t be beat. It all comes down to saving time and SolidCam provides a solution to creating machined components in the fastest manner possible. Their service and support are exceptional with a great staff who has real world experience.
Don Bishop | SpectraQI have to say, I have had many software products over the years -- CAE, CAD, CAM as well as advanced technical modeling software and SolidCAM has by far the best support I have ever experienced. All of the SolidCAM support people are knowledgeable, patient, experienced, and go above-and-beyond to make sure that I can get the best possible value. The software quite good, and the support is second to none.
Ben Lofgren | A & B ConsultingThrough the years I have used well over a dozen CAD/CAM softwares. Surf Cam was one of the most powerful at the time that I used for 3 months for Tool & Die 3D work programming and machining master dies for a Kohler Flywheel project. Although the software was easy to use at the time it did not have the many safety features that SolidCAM does and continues to add to their product. Because of the time involved verifying a program before setting up and running the various parts for this one job it was not that hard to miss a collision or gouging problem which never bit me but did get another operator on the same machine which took out the fiberglass cover one day. Gouging was always an issue, sometimes because of the way parts were drawn. Repairing my composite parts was time consuming and then remachining took time again to finally get the part completed before filing and polishing. iMachining with SurfCAM would have made every project in the shop run smoothly and quickly. It's no wonder the company went out of business because they didn't have the right software to do the job. SolidCAM is the RIGHT software. I love how SolidCAM shows the stock left and the machined part at every step along the way. Easily stepping through operations and seeing depths simultaneously speeds up the verification process for me. The graphics in SolidCAM is fantastic especially when using it with machine simulation. The intuitiveness and precision to graphically move your tools quickly and efficiently to make parts is astounding. I am using and learning new ways to use SolidCAM each day. I especially like the night class webinars for learning the basics and new tricks and changes continually implemented in this great software package. I am also amazed at how quickly an old, smaller, lighter weight machine can remove stock so quickly and efficiently with less tool wear and breakage than any other software can.
Jose Juarez | High Tech Machining & Engineering, LLCAlways knowledge about everything, quick respond when unable to be reach. Staff is very polite and take there time to explain you everything. All my problems are resolve within minutes, so I can go back to milling. I can’t think on anything that could be done to make the service better, I’m happy with solidcam support team!
Brock Shimon | MMEAfter trying to fixing an imported model that I had Solidcam internally built in to.
I spent a couple of hours trying to get Solidcam to look at the new model that had
the changed and brought in to the file. I couldn't get it to look at the new model just the old one.
I called tech support. It only took Kevin a couple of minutes to fix.
Kevin Kluver | Alexandria ExtrusionI used Surfcam for about 6 six years and then switched to Solidcam. Programming with Solidcam is a lot easier and faster than using Surfcam.
PATRICK rotert | tri-state equipmentWORDS CANNOT DESCRIBE HOW HELPFUL PAUL WAS FOR ME TODAY. THE LEVEL OF THOROUGHNESS REALLY HELPED MY SITUATION. I WILL BE REQUESTING HIM PERSONALLY FOR ANY FUTURE ISSUES.
Rob Loar | CL MachineI was having a small problem with imachining, all of my own creation. I sent an email requesting some information on how to fix my mess. I received a response within an hour. Soon thereafter, I received a call and Kevin had the problem fixed within 1 minute. I had a setting that contradicted another elsewhere. After fixing my mess, he took the time to share information about SolidWorks and SolidCam that will be beneficial to my son's career as a Mechanical Engineer.
Yet another reason for me to brag about SolidWorks, SolidCam, and the entire team over there that are a pleasure deal with.
Thank you Again!
Nicole Brown | Polycraft ProductsI had a great experience with the support line, extremely helpful and very educational for being a new user. Definitely giving a 5 star rating!
Justin Maxwell | Maxwell Welding & MachineJestin always does a great job and is very knowledgeable in the Mill turn areas that I request his help in. Any time I put in a support request with him he responds quickly and has never let me down with a solution! Keep up the great work.
jim Pearl | telconi called about an issue i was having with one part of my cam software, and there ended up being a few things i had setup incorrectly.
He definitely went above and beyond on helping me with all my issues. i really appreciate the great customer service. i wouldn't have been able to finish the part without it.
shannon hodgson | t.d. williamson, incI always am happy with the help i get with the guys there kevin rankl today went above the call to anwser everything i needed him too like always. thanks guys
Matthew Bourgeois | GE Oil & GasPual helped get em up and running very quickly!!
Jeff Smith | WS DarleyThank you for the great phone support to step me through an issue I was having. Most importantly, thank you for the quick response to my questions.
Nebojsa Jaksic | Colorado State University - PuebloNo description submitted.
Grover Donlon | Donlon Manufacturing LLCKevin Rankl was a great help and got me up and running in minutes.
Phillip Gardner | Megawatt Machine ServicesMy company just purchased subscription for solidcam, Kevin Rankl was extremely helpful and got me sorted out on the version I am using. I have also dealt with Paul in the past and he as well is extremely helpful and knowledgeable.
Matt Russell | McGinley OrthopedicsThe SC support team is always quick, knowledgeable and nice to talk to. Thanks!
Chris Gladish | Equitable EngineeringKevin was extremely helpful with our cam project. we should have called tech support a lot earlier than we did.
Thomas Mellinger | Industrial TechnologiesI worked with Paul on several issues that needed addressed. I was having difficulty using simulation and verify, and Paul thoroughly explained how it works, and how to properly use it. He spent more than an appropriate amount of time assisting me today. We resolved some issues and I am satisfied with my experience.
Ricardo Juarez | High Tech Machining and EngineeringIt was great, Kevin solved my problem right away!
RJ Martin | RJ Martin Design, Inc.All questions answered quickly and completely!!
George-Paul Cicarlan | Assembly Specialty Products, Inc.I had a very good experience with the technician. Very knowledgeable and prompt.
Jon McCarty | Tubular Steel IncSo far all my questions have been answered quickly and friendly. Customer service has been top notch!
Brian Dutilly | Brians Machine ShopFantastic support, from the front end support team to post processor creators. SolidCAM has the formula for customer success figured out! I've used other cad/cam programs on the market today, but with the ease of use and wide arrays of teaching tools out there for SolidCAM. Why waste time learning another program when SolidCAM has it all under one roof.
Chris Stricherz | SimcollpThe guys are really helpful, and usually answer as soon as I call.
Rich Ezinga | Alpha Machine CoKevin Rankl, was great. He worked through the issue quickly, and got me back to work. Thanks!
Frank Yamrick | Belrick CorpExcellent customer support
Tyler Watkins | Q4 Manufacturing SolutionsThe SolidCAM support team is always extremely helpful and extremely knowledgeable. They always gets me pointed in the right direction with any question I have quickly and informatively. Thanks SolidCAM!
Caleb Nichols | Apollo DesignKnowledgeable staff with great people skills.
Edwin Herasymiuk | Gulf X-Ray ServicesGreat support! Steve Welch has always done a great job staying in touch with me and making sure my needs were met. Kevin Rankl's technical support is outstanding helping me getting started with SolidCAM. Keep up the good work.
Steve Holmes | Expanded Rubber & Plasticsbest support staff ever
Mathew Zartman | Rochester Metal ProductsSolidCAM has been beyond helpful with ensuring my software is running as intended. If something arises their response time and overall customer support is second to none.
Ty Hargroder | Tango Yeti LLCI'm one week in to using the software and it has been great. The support team has quickly resolved my questions and issues to keep me moving forward on my projects. The iMachining modules have really been the most impressive part for me, giving me the confidence to quickly remove material.
Clayton Filler | Metal MotionNo description submitted.
John Downs | InterrollGreat! Always good customer service!
Yancey Applegate | TDWilliamsonALWAYS THE BEST SERVICE AND THE MOST KNOWLEDGABLE STAFF IN TH INDUSTRY ! THE CAPS ARE FOR HOW EXCITED I AM EVERYDAY I GET TO SPEAK TO THE SOLIDCAM STAFF ,
THANK YOU GUYS FOR EVERYTHING
Carlos Delahoz | Miami Coral Park SeniorhighI am very happy with solid cam. We had difficulty with it until last year because we didn't have the computers that would support the software. This year we got new computers and it is running great. Thank you
Tom Conti | Vanocur llcHelpful, informative, quick to reply and resolve issue.
S Robinson | SRSI’ve been configuring one of my Mazak’s for a big project I’m currently working on. Long-story short, I called phone support and Greg Payton answered. My question was pretty simple and Greg assisted with no problem. But the assistance didn’t stop there. Greg went above and beyond by helping me configure that 1 part into a multi-design configuration. He created a design table in Solidworks but more importantly, when each part is selected in Solidcam it automatically resizes (part, stock, cutting, etc.) One word……”WOW!” I can’t begin to tell you how much time this is going to save me. He then went one more step and designed the bar stock to adjust to the part size so I’m not wasting time on excess material. This kind of service is why I keep coming back to Solidcam. You guys are the real deal. And for Greg, what a great hire for Solidcam.
Garret Wilkinson | AmeritexGreat! Mark is a great teacher!
Smart software and all, but the only beef I have is that the SolidCAM interface is not very user friendly. Other than that, It's all good.
Mathew Johnson | Apex Manufacturing GroupIt was great. Thanks again
Eric Meyer | Ometek Inc.My experience so far with Solidcam has been great. The tech support team as well as the post team have been very helpful and responsive to all of my questions.
The software is very intuitive and has been easy to learn so far. I'm looking forward to learning all of the tips and tricks and unlocking the true potential of the software to make our shop even more successful.
Michael Chouinard | Phasic TechnologiesSolidCAM is an extremely powerful and friendly package with the best support we have ever experienced in a CAM/CAE package. We use several packages and SolidCAM is our goto for difficult prismatic and surfaced parts. It cant be emphasized enough that their support is staffed by experts with practical experience in manufacturing and the software to support it.
Jerry Velarde | YescoMark Pimentel, Helped me out yesterday. We did a 2 hour training session and I learned more in the 2 hours than I was hoping for. Marks explanation through the process made it stick in my head and understand what was going on step by step. Mark's definitely very good at what he does, I wrote him today to thank him for his time but really because he went above and beyond.
Tucker Blanchard | Berkshire Precision ToolVery helpful and friendly. The support staff is great.
Aaron Rogers | Soule PackagingMy experience using and working with the Solidcam team has been excellent. Tim in sales was very helpful with the initial process in interpreting our company needs. I had never used any type of CAM program before so this was completely new to me. Eric was very helpful and patient with me. He helped me to understand the overall principals of machining, then did a great job training me to use the software with our machine. Paul and Kevin were very helpful when I was switching from a desktop computer to a laptop. Every time I call I am able to get through to a team member in a very short amount of time.
Pepetools Pepetools | PepetoolsWhen searching to purchase a CAM package Solidcam consistently came up as the best. It was one of the most important decisions we made 4 years ago, the impact it has had on our shop is tremendous. The support Solidcam provides is top notch, we've never waited longer than a few minutes to hear a response and the support team is always available and super helpful. If there is one thing I can say that is great about this software is that it's made our cycle times faster, quoting easier, and most importantly improved efficiency ten-fold. Thank you to Kevin and the folks at Solidcam for all that you do for us!
Rick Toby | Stagg Machine ProductsI am relatively new to SolidWorks and SolidCam do to the person that was experienced in these programs left our company, so I have needed some help along the way as I learn the soft wear. You folks over there are awesome at getting me what I need. Very quick to respond back and get me going again.
Love Solid Cam and I Machining.
Thanks Kevin and all staff there.
Gregg Thibodeau | Mitchell Technical InstituteYou won't find better service in this area anywhere ever. I have been working with Solid Cam Now 4 years and there technical support and administration support is 100% there to take care of what you need when you need it. I can't say enough about this company and the quality of the software they provide is above all others. I have used other Cam Software and never had the support that I get from these folks. If your looking for CAM Software with an outstanding support team look no further!!
Jason Potocki | Miller Metal Fabrication, Inc.This is the first time I've called for technical help since solidcam moved all of the distribution in house and I will say that I was very pleased with the technicians knowledge and communication skills. He was very willing to help, figured out my problem (which didn't even end up being a solidcam issue), and walked me through getting back up and running. This is quite a pleasant move as, in the past, SolidCam's downfall was the availability (or lack of) technical service. Thanks a lot!!!
Zach Sammon | Mico IndustriesI was helped by Kevin Rankl and was provided some of the best service I have ever gotten from support! Gets the job done quickly with a good attitude.
Joshua Updyke | Smith-NephewI got the chance to spend a little over an hour talking with Kevin Rankl and Daneen Leonard today. These are absolutely the kind of employees you guys want to keep around. I sent and email to Daneen and she replied back that same night answering my question for more details about upgrading our license of SolidCam to add more features. She got me an estimate of price and break down of the features right away. Based on that I had a good idea what I want to purchase and she set up a go to meeting with Kevin the next day. I was not expecting to get a response like that.
We talked for about an hour and Kevin really went over all my questions and showed me examples. I even emailed him one of my parts and he walked through generating the tool paths on a real world example. This was a part that I was running that same day. He sent me the code when we were done and I loaded it up on my machine after the meeting. It ran really well and being able to see the difference on one of my parts and on my machine sealed the deal. I submitted my PO that same day.
I was very impressed with both members of your team. I could not ask for better customer service, and they both had answers to my questions right away. They absolutely know the product and their roles. That gave me confidence to make my purchase ASAP.
At this point I was ready to give them both 5 starts. But the story goes on. After machining the parts I noticed that the parts were coming out a little out of tolerance. I emailed Kevin and we went back and forth with about 10 emails. He really went above and beyond to help me understand the product. He made me look good when I gave the parts to our engineer.
Make an effort to keep them both in your company, because they made the sale in less than 24 hours. Beyond that, I am confident we will be upgrading even further in the near future once we build the skill to do more complex parts. I know every company is different and you all reward your employees in different ways. When reviews come around, keep in mind that these guys make the sale and I will be telling everyone I know how great my experience with SolidCAM was.
Stan Pleskunas | Pleskunas Design LLCI had the pleasure of speaking with both Kevin Rankl and Greg Payton in the last couple of days regarding an instillation issue associated with a SolidWorks upgrade. The both were outstanding in their approach and results to fix my issues. SolidCam in general has been very attentive and professional with respect to support. The product is also outstanding! It meshes with SolidWorks perfectly and is intuitive to use. I couldn't imagine using anything else.
My advice for upper management is to get Kevin and Greg a raise and a paid vacation soon! SolidCam doesn't want to lose such consummate professionals. Thanks for the support it is invaluable to my business.
Pleskunas Design LLC
Jeff Ryan | Custom CNC MachineVery Grateful to the 5 STAR support staff at SolidCAM. They are all always knowledgible and willing to do what it takes to get me where I need to be. As well as noticing things I could be doing better and answering a question or two I might have. You guys rock!! Thanks
Eric Giroux | TRAF Industrial ProductsThe software is very good and does what it is supposed to do. But I've been seriously tempted to switch to Fusion 360 due to their lower cost and Mac compatibility. However, the support team is the main reason why I can't see using anything else right now. Your guys are incredibly helpful and always willing to go well beyond what is minimally required.
Thanks to them as well...
Kier Prcevich | Trilad Flange and FittingExcellent service from Paul. Solved the issue and was very informative.
Darrin Easley | Charlotte Pipe & FoundryPaul was such a great help. I now understand how to use the setup tab for my work offsets. He also help me get my tool holders to show up in visual check.
Jim Holmes | Konrad Corpwait time for a rep is never long and they are always extremely helpful and friendly.
Kevin Vitolo | Three M ToolNo description submitted.
David Weekley | STD Precision GearNo description submitted.
Jeremy Eaton | E-Z BURR TOOLWas fast and helped me get ever thing up and running. Thank you
Michael Kursinsky | Excel Mold Ltd.I am a new user, and was stuck on a small problem. Paul was most helpful in sorting it out and showing me what I needed to know, as well as explaining other related options.
Scott Patton | M&M Competition EnginesWe have been a SolidCam user since 2011. Post support is amazing for this product. We have lower end machines and the software and support has enabled our machines to perform as good or better than machines that are 10X the cost! Greg Schils (post support) has been an asset to our company.....with out his help and support we would not be able to offer the products and/or the high quality of products that we do! Thanks to Greg and SolidCam!
Sammy Glanzer | Fordham MFGVery Helpful Staff Nice to work with
Tony Langton | Stylmark IncSolidCAM is an awesome product that we use every day. iMachining in particular is very efficient and saves time and tooling which equals money. Paul from tech support was very professional and helpful and got me making chips right away.
Michael Criner | Axis Manufacturing LLCPaul helped me out in getting a new license file to upgrade to the current version of Solidcam. Thanks
James Romine | Brown Precision Inc.Very quick response time. It would be great to see an update for NX to correct the issues we have found.
Jeff Emelander | machinistExcellent service, I wish all software companies could be like SolidCam.
CALVIN MONSON | SIMCOthe soildcam pro was great at explaining the process and making sure I understood it
Bryan Hurdman | ReklusePaul was very helpful. Assured all my questions and got me going. Thank you.
Eric Northuis | Prime Products Inc.Awesome product! Period. Gives you total control over tool paths without any manual editing. Been programming and running CNC for 20 years and this software will do anything I want it to do.
Chuck Berg | Command Tooling Systems, LLCWe installed the software late April of this year, and we are already preparing for our third seat of the 2.5D platform. We are extremely happy with the code output, and the extensive training videos available to learn the software efficiently. Excellent post support! The SolidCAM team is very personable and professional. I believe the investment that we have made thus far has been a tremendous value. Kevin, Eric, Greg and Steve have been a pleasure to work with. Thank-you all for your diligent effort!
Derrick Huneycutt | Charlotte Pipe & FoundryVery informative, problem was solved in a few short minutes, will definitely use again in the future.
Gage Schneider | KLM Machining, INC.Steve and Kevin have both been a great help in helping our shop with upgrading to 5 axis machining. I can't imagine going into this without the help of SolidCAM and their support staff. Everything since day one has been awesome with SolidCAM. Thanks everyone, looking forward to a long and productive future!
Stacen Sehr | Terex BidwellKevin just got me set back up after an Inventor upgrade. Set me up with a bunch of tutorials. I have warm fuzzy feelings!!! EXCELLENT customer care.
THANKS for everything!!
David Lurie | Fulghum Industries, Inc.Support is excellent as always. Fast response and knowledgeable staff.
Brian Jackson | Jackson-Standard Model & MoldSoftware support has been top-notch, easily as good as I receive from CATI (SolidWorks). Whenever I call, I have found the application engineers have always been friendly and helpful. Moreover, I am impressed with the level of knowledge that the support line people possess; They seem eager to share their knowledge to help me solve programming and machining problems. In fact, I chose SC because when meeting many of the same people at IMTS, it was clear that this was their company ethos and that they were willing to help a beginner like me.
David Trent | Custom UrethaneAfter "hacking" around for a while, I decided to make the call to customer support. Within a few minutes Jestin solved my problem. As always... great customer support. Thanks!
Steven Bertram | Bertram & Co. LTDTechnical support is superb! As a new CNC operator I could not be more pleased with the support network offered by Solidcam. Very patient and extremely knowledgeable. Thank you!
Allan Tolentino | 380 SystemQuick Response! Awesome Technical Support! Thanks Kevin! Please send Solidcam drill/decimal chart... My shop looks like an Autodesk user with their drill chart.
Lance Backus | Edgewater Automationits been very enjoyable and fun learning how to program with solidcam.
Jason Schaefer | Edgewater AutomationSolidCam has been by far one the easiest to learn and powerful cam software I have used. Not to mention there support team and online resources is great!
Paul Davis | Skidmore College Art DepartmentNo description submitted.
Grant Suty | Nosler, Inc.I have been very happy with SolidCAM. With the exception of the hold/wait music. I get it. Darren, you are clearly a good musician, but seriously play some new songs.
MARK ROWLANDS | NORTHSTAR TAPING TOOLSNo description submitted.
Cody Fraser | Sawyer MFG.Excellent software! Excellent support. Mark Pimentel was extremely helpful and has a very positive attitude. Couldn't ask for better support.
Tamara Seleznev | Concordia SAE (student society)Being a student run club trying to support several race car teams, we have some very unique challenges. We suffer from very high turnover and most members have little to no experience when they first join. Furthermore we tend to work on components with challenging geometries and in a wide variety of materials. Through all of this iMachining has proven to be an amazing tool. It's allowing members with only a few hours of training to produce good parts the first time. We have been truly impressed by the flexibility of the software and the technical support we have received over the years.
Michael Watchorn | Transformix Engineering Inc.My experience was very good. I had a user request we upgrade and we bumped the EXE and then the license to 2017 and I'll do the new EXE soon.
The instructions were clear and simple, as was the actual process. I did have to ask if the license upgrade could be done while users were logged in (or after hours). That was not clear in the original instructions (http://sentinel.solidcam.com/doc/software_license_update_server.html)
Note: I do not recall getting an email letting me know the 2017 was ready and that I should pursue it. Instead I kind of stumbled upon it, when I asked about upgrading to 2016.
shannon johnson | AC ManufacturingI had a two hour training session with Mark Pimentel dealing with Solidcam related programming issues. Mark listened to the questions I had; repeated those questions to me for clarity; answered each question thoroughly both verbally and through examples; and went back over those questions at the conclusion of our session to ensure that I was satisfied with my understanding of the concepts.
Ethan Dolan | Louisiana State UniversityNo description submitted.
Tom Hodges | MA[ALNo description submitted.
Ryan Christie | Prescription MFG LLC.We were having some problems with the post on our Haas VF6/40TR so we called in for some pointers trying to figure it out and the solidcam support team were more than awesome to work with!. Come to find out, for some reason a few of the G and M codes between the post and machine were wrong , also one axis was rotating backwards. As soon as I called in Zac worked his tail off to get us up and running ! He looked through the post, found the problems, and just got it done , He also did most of this in a GoToMeeting so we had a better understanding of the software and helped us through some questions about programming .I cant say enough good things about this company/ there programming/ and there support staff.
Vincent Pappert | Spectrum Design, LLCWhenever a question arises, no matter how small or large, the SOLIDCAM support team is always there to help in the blink of an eye.
Their combined knowledge, expertise, and kindness are truly appreciated and have made our lives much easier!
Drew Johnson | MDi-coSupport is excellent, only frustrations are with some software limitations. The team has been working hard to address these issues and help come up with solutions and work-arounds to keep us going.
Jerry Wilson | Ready-Made Plastic TraysIt's always informative. The guys are very polite and I'm very grateful for they're help. Life saver.
Steve Goorts | Innovative AutomationKevin from the support team was great to deal with and provided a lot of good tips for me moving forward. Great experience!
Jeff Hoskison | Walker Evans RacingGreat support
Todd Ostrue | Ameritek internationalAlways a good experience talking to the guys at Solidcam there very informative and always find a solution to all of my issues
keep up the great work and Kevin please keep up the Kevcam videos they are some of the best training ive ever recieved
Thomas Barlow | Southern machine specialistGreat
Matt Kelso | Rekluse Motor SportsKevin was able to help me with my problem quickly, customer support is usually quite good.
Randy Knight | Knight Design LLCBest experience I have ever had with a Cam Software supplier. Your salesman "Steve Welch" was great to deal with, and sent plenty of information to allow us to make the right decision on what to purchase. All the Tech Support guys, and the Post Processor guys like Kevin, and Greg, and others, have bent over backwards to help get things going. It's really been an awsome experience. I usually pretty frustrated by now with new Cam Software. But SolidCam is rock solid, easy to learn, great support, and easy to get ahold of someone if I have a question. You guys have changed my life ! I can now spend my time programming, not trying to get Cam Software to work. Thanks !
Kurt Zufan | Cutting edge machineBeing new to SC and using the demo version. Mark was very helpful in helping me understand what I was doing.
Mark Soderberg | retiredPaul was just terrific. He helped me on a turning problem that I had been having for some time. Very fast, personable, and made be comfortable. You have a great team!
Nick Johnson | BWXTThe Solidcam software is the most intuitive and powerful software on the market by far. It is the easiest software to pickup and if you get stuck the Solidcam support team is there to give you a helping hand. Amazing customer support!
Kevin Savant | Savant Mfg. Inc.Great Job
Adam Ostermiller | Juniper SystemsI was having an issue with MS.dll not opening correctly. Kevin Rankl helped get it fixed for me quickly.
Mike Zwiefelhofer | Catalytic CombustionVery helpful and knowledgeable of the product and made sure all our questions were answered to our satisfaction.
John Reinhard | BYUThey were able to help us promptly and with exactly what we needed. It was great to have the ability to share our desktop with the support staff.
Markus Klement | Max Planck Florida InstituteKevin Rankl and Jestin Fugua helped me programming a tool path today and they went above and beyond to help me with my issue!
I appreciate the great support from SolidCAM, that is the way to go!
Raja Faruq Baharuddin | NB Corporation of AmericaVery Good customer support.
Martin Menard | Hydrep incVery fast and straigth to the point support
Brian Giffn | Giffin TecI started with large ambitions and a low level of CNC experience with machining generally. You all are my lifeline. it's going well. I get a call back fast enough to keep progress rolling. The tech help is very solid. I got the chamfer situation worked out and that part cut. I'm presently building an injection mold with a water cooled core slide for our 40 year old manufacturing business.
(Thanks for just a comment area, I don't answer forms if I can avoid it. Have phormaphobia real bad. )
Chris LaPierre | Ashland Electric Products, IncThe support is fantastic!! Well done guys
Henning Wallgren | Henning's Shop LLCIt was awesome !
Troy Dammer | Olympic Steel, Inc.For the general machining that we do it works great, however when we are asked to do some more complex parts it takes a little longer. Thankfully we have Support to guide us thru some of these projects.
Wish we had a more advanced training class locally that we could attend.
Michael Fernandez | GIRARD equipBit rushed
bryce kennon | maors plasticsNo description submitted.
william chisholm | Hood-EIC.LLCTechnical and Post Processor support are unmatched, Very easy to work with and always willing to help.
Avery Oberstadt | Applied Machine InnovationSome of the best customer support I have ever worked with. The support staff makes this software worth every penny!
Luis Ordaz | Machining TechnologyI want to thank everybody at SolidCam support, especially to Eric Middleby and Jestin Fuqua, they have the patient to teach on how to get the job done, the support has been excellent.
Troy Druckenmiller | Central Machine Co., Inc.Sent in a simple support request and received a quick response. That quick response resulted in drastic changes to allow me to get back to my machine faster.
Anthony Chaghlassian | AC FabricationSolidcam is the best Cam package I have used, very user friendly and the support is amazing.
Brian Cogsdil | Mercer Engineering Research CenterMark Pimentel answered all my question. He was genuinely helpful and informative.
Jim Duszynski | Endeavor Machined ProductsI've been a user for more than 5 years now and the service and support have always been top notch. Usually the phone is answered promptly and the support personnel on the other end are knowledgeable and helpful.
Randy Schamberger | ArdisamSolidCam has allowed us to make a lot of complex items that we were not able to make with hand programing. Support is sometime hard to get in timely manner however when available they are able to solve problems quickly
Norm Novak | K&M ManufacturingI can't say enough of good things about SolidCam, it is a very solid program, supported by excellent people who are very helpful with service and training. When I started using SolidCam for our 5 axis CNC router about 4 years we had no prior CNC experience in our company. Through the training and technical support from SolidCam it did not take long at all to get up to speed to router out quite complicated thermoformed parts . With every release of this program just gets better and better, clearly SolidCam strives to help their customers be successful through continuous improvement to the program, tech support, and training. I found the Machine Simulation package to be indispensable in time savings and tool path verification. I know it has saved us a lot of time and money, and I would defiantly recommend it! The KevCam online night classes are another example of excellent customer support. I would defiantly recommend SolidCam
Dan J. | Browns MachineThanks for the help, the solidcam techs are always willing to help out regardless how simple the problem. I used “Mastercam” for years. we changed over in 2016 to “SOLIDCAM”…..I never used such a “user” friendly programing software, If there’s a problem while programing. Solidcam lets you know exactly what needs to be changed….unlike Mastercam that just gives you an “error” message…and then you have to find were the mistake is. This has made my job much more enjoyable! I look forward to programing every time I turn it on.
Stephen Barkhouse | TecometYour Tech support is excellent you guys always get back to us with an answer in a timely manner
Seth Anderson | NAI have called many times since I started using SolidCam in 2010. SolidCam sets the bar when it comes to customer service and tech support. I would like to personally thank, Steve Welch, Paul Johnson, and Russ Akins. Over the years, they have been the people that have helped me the most. Keep up the good work, the product makes my job easy.
Spencer Hughes | Ries TripodExcellent. Kevin showed me a lot of ways to make our work easier and better.
Anthony Berti | Diverse MachiningMy experience was great. Helpful and informative.
Lonnie Coulter | La BastilleThe SolidCAM team never ceases to amaze me with their ability to understand my specific problem, their ability to respond quickly, and their proficiency across the board with all aspects of problem solving. Thank you so much to an incredible team!
Robb Leggett | Southern Machine SpecialistI have been a Solid Cam user for about 7 years. Everyone I have been in contact with has always been very helpful and knowledgeable . They don't stop until my problem is solved.
sometimes I have trouble installing the new updates. it would be very nice if we didn't have to load so many updates. Other than that I have been very pleased with the software and the support of the Solid Cam team.
Jake VanTorre | Equitable EngineeringTo sum up briefly: There have been several hiccups that needed to be worked out within our machine post. It was to be expected, since it was a new post for our unique machine. But SolidCam has been extremely helpful and responsive throughout this process.
George Lauer | S. Johnson & SonsI have not found a part that SolidCAM can't make or a problem that the people at SolidCAM can't solve.
jerry Lowe | HAASscott has been exceptional in supporting me on technical issues and support
John Sala | JMS Machining10000 Thumbs up!! I presented Mark with an issue of deburring cross holes in a part and Mark delivered the solution. It was a million times easier with SolidCam than with Mastercam!!! He even did a video on it!!! Thanks Mark!!
Paul Rice | KYOCERANew Solid Cam user. Scott Neill is excellent! Answers my questions quickly as I learn this incredible software. Scott is very knowledgeable in all his assistance and is a great help. I could not learn at the rate I am without him. Thank you Solid Cam for the great support!
Tom Blough | Wyss InstituteAlways exceptional service when calling tech support at SolidCAM.
William Lawson | P I Components EmersonScott was able to fix my problem within 10 minutes. very fast and efficent!
Terry Kramer | Kramer Designs CorpBeen using SolidCam for 7 years. Great product, especially because my company is SolidWorks centered. Huge stability strides and improvements with every release during those 7 years, which gives me great comfort that the product is growing and will be there for the long haul. I have over 40years of software engineering background, and have a great feeling about this company.
Jacque Perdue | Boston Scientific CorpYour support team is better than any I have ever had. Polite, Helpful, will go the extra Mile. Always follows up with and answer. Will spend the extra time to teach me new things. You all are "Hands Down" the best there is.
Seth Land | Custom Automated MachinesSolved my issue and got me back to programing in minutes!
michael priest | revolution prototypeScott Neill Makes solidCam! He's the best tech support I've ever worked with ! Clone more Scotts
Jeff Kwiatkowski | Horizon Systems MachiningVery pleased with Kevin, Paul and Jestin. They help out on any issues you may have, solidcam is always looking for ways to make things easier and more efficient. Thank you for your service.
Frans van der Merwe | Zivko Aeronautics IncThe team at SolidCam are friendly and helpfull. No mater how dumb my questions or silly my problems, they are always there to get me on the right track.
Rex Lord | Straight line machineNo description submitted.
Eric Laughlin | BNB TOLLservice is great no problems
Jake Clark | Custom cnc machiningHelped me out with all my questions on inventorcam!
KEVIN LUBINSKI | PEERLESS CHAINWe went from SolidCam 2010 to 2016. I had to call a few times needing help finding and changing certain settings . Great support. I needed to leave a message one time and got the call back in a short amount of time.
Ryan Hilton | Rivercity ManufacturingPaul with the support team not only knows the ins and outs of solidcam, but is always willing to go above and beyond for the customer!
William Anderson | Lumenium, LLCWe have been using SolidCAM for more than twelve years because the capabilities and support are outstanding. We have some very complex parts (mostly 5 axis) and there is always a straightforward way to generate tools paths quickly that produce excellent tolerances and finishes. The support team is always available and they really know SolidCAM and machining in general -- they are a tremendous resource for us. BTW: Our favorite modules are 2/3D iMachining and HSS. Keep up the good work -- thanks
Ricardo Abad | Abad CorporationGreat support from Jestin!
shannon hodgson | kline oil toolsEvery time i call the support line the guys are so helpful and nice and i always feel they di their best for me every time i call in.
thank you guys so much.
Zak Zenz-Olson | Rotation MedicalAlways very helpful and willing to do what it takes to answers your questions..
Abbey Philip | Penn State Great ValleyReceived Edu Donation of SolidCam a year ago. Did not go to install it until this year and installed on a classroom machine with intention of installing it on 7 other machine. License said it was activated already after 1 install and contacted support to find out the license was a network server license. Since we do not have servers here asked for single users licenses and was told donated software only came in network license. Could not install on lab machine as lab machines are wiped every so often and that would wipe the license server as well if I did that. Had to get a server stood up to administer licenses to 8 machines. Support gave me a link to request a new activation key since the old one was installed once already and that machine was probably wiped at some point. Got the new license and applied it to the new server. Now client can see and be activated.
Troy Mauller | Advanced Precision Cad CamExcellent sales , service and technical support , I wouldnt choose any other !
Rich Peoples | Duotech ServicesEverything is going well.
Rusty Marschner | Polymer ComponentsThe whole team is always very helpful. Some are more knowledgeable than others, however, they are very quick to get someone who can help if they don't know the answer.
Gerald Schaefer | Wisconsin Engines, LLCEveryone has been very helpfull. Any time I call I always get a knowledgable tech to talk to
TRAVIS GREEN | GREENS MACHINESNo description submitted.
Sam Snavely | Spectra-Mat Inc.I changed my spindle speed (max increase) and had a conflict with machine definition. Justin helped me do a quick .vmid edit and I was back in business. I forget where all the controls are and it's great to be able to have a quick GoToMeeting with support to get back on track.
Jon Rosemeier | Wolf Tooth ComponentsI have not had formal SolidCAM training but I have been using it for approximately 7 years now at two different companies. I'm still learning new things all the time. I probably have some bad habits but I have been able to design many manufacturing processes and create many programs that easily exceeded expectations and has led to our company buying many more machines and continue to build our product line.
Lee Waldrep | Texas Tech UniversityNo description submitted.
Dan Buergel | D&N PrototypeI am really happy with the software, and the customer service of their employees. Eric Middleby has always been incredibly helpful with solidworks and solidcam questions.
Jim Collins | W.H. LearyEric was extremely helpful with my issue. Not only did he give me a solution to the issue, he gave me hints and other ways to either avoid the problem or correct it. I have always had nothing but positive results when working with any of the people at SolidCAM. That includes post-processor issues and certainly programming issues!
Ryan Leadbeater | Spark R&DCame in one morning after a computer update to find SolidCAM was not opening like it should in SolidWorks. Thinking i was going to have to uninstall/reinstall
SolidWorks and SolidCAM and of course having no time to do so i called SolidCAM support first and after a Couple minuets in a GOTO Meeting tech support (Paul Johnson) had me up and running. Fast, and free fix! my favorite.
Matt Wilkinson | Rampage ManufacturingSolidcam does have a steep learning curve, but everyone at Solidcam have been stellar at providing support to get through the questions. It is a night and day difference between Solidcam and Hsm just on the support side. One thing that i hated about HSM is that every time i called in with a question to the reseller, they made you feel like a moron. I have never once felt that way with Solidcam. The guys are great and have always persisted on figuring out issues with programming.
Michael Haas | Howell Ventures Ltd.I started 3 years ago into CNC machining with SolidCam, and had a 2 day onsite training with Mark P. within those 2 days I was running programs on a machine, big thanks to Mark and SolidCAM. They're customer service is amazing, and the software is incredibly easy to learn and understand especially if you follow SolidCam University . Greg has been super helpful with our post-processor for Mill/Lathe. Any time I have an issue, I can pickup the phone and talk to a customer service rep within minutes, and they've solved my problems every time. I really like the capability of them login into my computer and show me how it's done. I would recommend SolidCAM to anyone doing serious machining.
Tyler Troesser | Trifecta AerospaceThe iMachining from SolidCAM is very powerful. The control over the feed rates and spindle speed is excellent. It works great in hard metals and exotics. However, it may require a few trials in the metal find your maximum cutting angle. Once this is dialed in, you can really increase your performance, and cut exceptionally well where most CAM Systems will fail. It works also very well in conditions that terrible. The rest of the machining options you have is like most CAM software's. Relatively easy to control and modify selected geometry and not having to create excessive false geometry. The tabbing feature could defiantly be improved. this is the weakest part of the CAM software. It does have a tabbing option, but this is mainly for use in wood. If this was better incorporated into this software, it would be one the most powerful CAM software's out there.
Nick Emenaker | NK Machine Inc.Every Time I have a problem the Technical group answers in a timely fashion.
James Samaro | Metal-Tek IndustriesSoftware works great. It was easy to transition with the provided videos and included training. The customer service is hands down the best. Whenever I get stuck, a quick email or phone call and a SolidCAM rep gets me back on track in no time. That holds a lot of weight when you are one man shop, with one machine and one computer.
Robert Dalton | Lucky 7 Speed ShopJestin is always a great help, i am very new to this world and call quite often, doesn't matter who picks up the phone, all of the techs are always willing to help out.
Duane Cole | Scion AviationGreat Team! Great Support! Great people!
Scott Paulk | Alexandria IndustriesTechnical support has never been an issue with Solidcam!
Ken Johnson | 3D Design and MachineAll going good so far.. Not really back to any CAM work as of yet but hope to be in the next month or so. Still finishing rebuilding house and loading programs on computer.
I will be so rusty I will need to start reviewing the Kev classes.
Thanks for all the help and consideration.
Jonathon Jimenez | Nuno IronI call customer support a lot due to me being new to Solidcam and i always get the help i need to get me back to making parts.
Nick Miley | Fab associatesHelpful.
Jacob Knopp | ETII had a slight hold up with a taper radius keeping me from finishing the design process. One quick call to SolidCam and they talked me through the proper steps to accomplish what I needed drawn. I now had my part completed and learned something new about our software within 10 minutes. Awesome Customer Support!!
Jim ONeill | JWO and CompanyI was having a new saving problem / error I never saw before that said it was serious and contact Tech Support. Justin figured it out in a couple minutes. Don't you just love getting updated and finding new problems you never had before.
Brent Bartsch | Fox-1 Drafting & DesignI have nothing but good things to say about both the support and the sales side of this company. Being very new to both solidCAM and machining they are very helpful and more importantly patient with the questions that I have and always spend the necessary time to explain in a way that I can understand
Joe Richardson | TecfarWhenever I am in need of assistance, Jestin has been very quick to respond. He is very thorough in his responses, and is patient when teaching. I am quickly feeling comfortable using the software, and greatly appreciate the help he has given me.
Eric Krug | Krug Consulting LLCCalled with a disaster and Paul was able to quickly get me up and running
James Reedy | FastForming.com LLCFriendly helpful service. Thank you.
Jordy Wallace | Focus Machining & DesignThe support I receive from Jestin in particular as well as all the support staff is phenomenal. You are the only software company I've ever dealt with that always finds a way to do what I need,whether it's by coming up with a work around or just educating me on how to make better use of the program. Support is also always there when I need it, I've never yet had to wait for someone to help. It's the support that has kept me as a customer when I was searching for a new CAM package about a year ago.
Kyle Goraczkowski | Alexandria IndustriesI would have to say that whenever I have a question about something I will always get the help I need. one thing that would be nice is if you could rotate or change your Coordinate system without having to reselect the part and just be able to rotate it. we have to do this a lot with switching from one machine to another so it will post out with the right xyz dimensions. so that would be an amazing feature if it could be done.
Joseph Hesser | Oronoko IronGreat Cam Software and the Best Customer Service Around anytime I've called has been a great experience
Tim Tapert | Integrity SteelResolved my current issue as well as a few others
Bob Collins | Tcatdicksoneveryone was very helpful, my issue was resolved successfully.
Tim Anger | DMS IncEvery experience I've had with ya'll has been excellent. Prompt turn around, vast knowledge base, excellent customer service
Carl St-Onge | Blind Apex inc.Excellent phone support and easy to use software. iMachining is worth every penny!!!
Jason Kangas | Twisted ChoppersGreat, fast, help. super knowledgeable about the product
Donald Robison | Superior Energy ServicesPaul Johnson was very helpful and knowledgeable about my issue.
Michael Poluksht | Jrobertsyou guys are the best
Tim Arndt | North Star BatteryI like the clases very much . very informitive, i like the guest programers too, keeps it all very interesting. thanks for the opertunity to learn.
Zilong Zhou | Canadian Railings Ltd.No description submitted.
Jordan Stark | StarkNo description submitted.
Rick McAllister | McAllister MachiningAbsolutely fantastic support team. Friendly and knowledgeable. Fantastic software. I like how the software is upgraded through customer suggestions
Robert Greiner | MASIMOThanks guys for the great support.
Kyle Livingston | Livingston metalworksApparently I messed up that last review. Greg was extremely helpful and answered every question I had.
Dean West | Anewco ProductsTop rate support, from post processor modifications to technical questions in toolpath
Ronnie Kidder | Precise MachineSolidCAM is a high quality cam and cad package coupled with the best service experience. All this at good pricing. I am very happy to have made the switch to SolidCAM two years ago. Thanks to the people of SolidCAM!
Nicolai Alexandrov | HYPERLINKComme toujours… Facile et rapide, Suite à un crache de SolidWorks j’ai dû procéder à une réinstallation complète, et bien sûr aussi réinstaller SolidCAM, J’ai contacté le service de soutiens technique et le problème a été règle en moins d’une heure, (et ce en comptant le download) De plus on en a profité pour mettre à jour SolidCAM…Rapidement tout est fonctionnel sans que j’ai perdu aucune information… settings, librairies d’outils… tout est la comme avant !!! SERVICE EXCELLENT
Clarence Wilson | KyoceraI have always found the SolidCAM team to be professional and knowledgeable, going above and beyond expectations to help me with any issues.
Jack Stradling | Sunlit EnterprisesI received an hour of training from Mark in April 19th. It was very productive and helped answer more questions than I knew to ask. I would encourage anyone to take advantage of the training when possible.
Phillip Haag | Radical FirearmsEveryone at SolidCAM Technical Support has been AMAZING!! Every time I have any questions or trouble they not only get it solved, they also go above and beyond and offer advice and help to make my experience at the user level easier. Paul, Kevin, Eric, Greg, and Jestin are truly top notch in every way. Not that an end user wants to have to make technical support calls, but when I do have to I actually look forward to talking to them and learning from them. They have made me a better programmer over the last couple years simply by spending and extra minute or two explaining whatever it is that makes my life and job easier. Thanks so much. GREAT TEAM!!!
Daniel Sahhar | Axian TechnologyI am brand new to the machining world, and within 3 months I was running programs on a machine, thanks in HUGE part to SolidCAM. They're customer service is second to none, and the software is incredibly easy to learn and understand. In particular, Zac Prater has been incredibly helpful when it comes to post work that I have needed. Any time I have an issue, I can be on the phone with a customer service rep within seconds, and they've solved my problems every time. I would recommend SolidCAM to anyone in the machining industry.
James Sherrill | General GrapheneAwesome!!!
Could not ask for better support at all!
Justin Mayer | Seigler ReelsAlways quick to help and get issues resolved fast
Ben VanDenburgh | WP ManufacturingSolidcam as a company is exceptional in their customer service and sales teams and I have never received as much attention and support from a CAM software company as Solidcam! The software is beyond exceptional and is so intuitive and everything makes sense that I actually enjoy sitting down and programming a part again and after 20 years that pretty amazing! What you see on the screen is what you get at your machine and I can't say that any other CAM software I have used in the past has been this excellent!
Jason Shupp | LynarNo description submitted.
Nicholas Hinrichs | Duke EmpiricalNo description submitted.
Rick Staton | JTE MachineI can't say enough about how helpful your support staff is, it's very refreshing to deal with the high quality of customer service that you provide.
I can already tell we made a great choice buying you software.
Jeff Pepp | CTechQuick, concise service from Kevin Rankl.
Corbin McCall | Maritech MachineThe ability to call and have any programming or post issue resolved immediately makes the world of difference. Service side is top notch.
Randy Miller | DK International Associates Inc.Love the software! It's so powerful, like trying to tame a wild tiger!! The posts are great! I have vetted 4 other software's before this purchase. The sales, training and tech support are far above the rest when it came to calling in with an issue. I have not had to wait more than 15-30 min. max for a call back. The support line is open for at least 12 hours a day! And when it comes to IMachining in stainless steel, I can blow away the competition, and my tools last 2-3 times longer!!! I hate to tell too many people about SolidCam as I don't want to lose my edge that I have on the competition!! Good Stuff! Can't imagine what they will do with it next as any more improvements are a treat! I now want a new machine to hook this tiger up too!!!
Kevin Ames | South Morgan TechnologiesSolidCAM user for about a year and a half. I have no regrets in going with them for our CAM needs. Their technical support is flat out amazing and the software is easy to use. We have seen dramatic gains in tool life and huge reductions in cycle time compared to coding things by hand the hard way. I feel sorry for anyone that uses someone else's CAM system!
Justin Polinski | Conestoga USA Inc.It was super!!!!!