Whenever I've got an issue and need to call SC support, I'm always hoping Joshua Schmidt will pick up. He's been able to help me with every crazy problem I've encountered and also provides multiple ways around it. He's also easy to communicate with. Keep this guy on the team, he is a solid one.

After briefly describing the issue I was having, Tim knew exactly what was causing the problem and resolved it in less than 5 minutes. I feel like most support teams now adays, do not have first -hand experience with the software that they are trying to help their customers with. The SolidCam guys defiantly do. No long waits while the tech bumbles through a help manual, just quick solutions and resolution.

Thanks again

Tim is quite helpful and friendly, we got my issues resolved quite promptly.

Josh was very helpful. Being new to the software I was struggling to get started and he was able to get me to the point to where I was being productive. He was very friendly and seemed super willing to assist.

Joshua is truly a professional and educator for SolidCAM. He took the time and patience to show me new methods and teach me more than just the programming of SolidCAM. His experience is invaluable and the lessons he taught me will stick with me for the rest of my life.

Thank you Joshua!

Tim M. was great! He knew exactly what I needed and how to help me get our SolidCAM downloaded and operational on our new computer. Thanks Again TIM!

Paul Johnson was the person that helped me with my programming problem and he was great to work with and was able to take care of the problem quickly.

Darrell Lykins is a very professional and knowledgeable individual with the software. He is a pleasure to work with. He makes the training fun and a breeze to learn. I cant wait till he comes to do IN person training.

Eric takes his time to answer my questions and shows me other options that might be better suited for the part that I'm making, i.e.. options that give me as a programmer more control over tool paths to eliminate issues that I'm having

Had my network issue fixed up and running in 10 mins

The support at SolidCam is excellent. I get immediate responses from very knowledgeable individuals. I've been with SolidCam for many years and could not be happier. They are also extremely helpful with posts or post updates and Harry is great.

Harry Glover provided a speedy fix to our Okuma post processor to be able to set tool length callout values in toolpaths within Solidcam. Its made our workflow easier and safer, having eliminated manually altering the tool length offset values after gcoding. Pleasant, fast and friendly service!

Great experience thorough out the setup. Super fast response and delivered the exact needed solutions to my issue. :)

Parts look great.

IM A NEW SOLIDCAM USER. I AM VERY IMPRESSED WITH THE LEVEL OF SUPPORT YOU GUYS GIVE. HATS OFF TO DARRELL FOR SHARING IS KNOWLEDGE WITH ME AND ALWAYS BEING MORE THAN WILLING TO HELP. OVERALL THE SUPPORT TEAM HAS A RESPONSE TIME I HAVENT SEEN IN OTHER SOFTWARE PROVIDERS. THAT ALONE MAKES YOU FOLKS STAND OUT. THANK YOU FOR THE CONTINUED SUPPORT AND EXCELLENT SERVICE. YOU DA MAN DARRELL

Tim was quick to respond and he is very knowledgeable about the product.

Had some issues. Tim bared with me and my novice knowledge of the software and came through with no problem figuring out what I needed and getting it all on path for us.

We had a power failure overnight that must have affected our VM license server. I called bright and early, before 8am EST and immediately got through to support personnel. Tim Mika had up up and going in no time! Awesome experience!

SolidCAM Support and Post-Processing edits are second to none! Always hear back from SolidCAM Support on EVERY issue! I've had SolidCAM for a good while now and cannot imagine using anything else. If you don't know SolidCAM, then you don't know Support!

problem resolved

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