Called about part associativity with with external prz files. I got connected with Joshua Schmidt, and he helped me through it. Josh then took the time to teach me about setting up file structures to work with our vault. This will make saving and referencing models so much easier in the future.

Thank you Josh!

Josh was the guy who helped me today. He always goes above and beyond to make sure our needs are met. In fact, this past Tuesday when Josh was in our plant for a two-day training for myself, I was injured on the job and had to be taken to the hospital. Josh not only helped me during my injury trauma, but he also stuck around and helped program and complete a critical project which included making a fixture. If he had not been willing to do this, our company would have been shut down. So, thanks Josh! And thank you Solidcam for producing team members like Joshua Schmidt.

Joshua Schmidt was very patient and kind to work with. He answered all of my questions and got me up to speed on Simultaneous 5-Axis Milling and twin spindle twin turret turning in only three days.

The folks over at Solid Cam always take of us!

I have been using SolidCam for about a year now. I have not had any official training yet, but find the software very easy to use. The online help and videos are a great source to get started. The KevCam videos seem to cover just about everything. The Imachining has sped up our roughing ops. It is by far the best toolpaths we have gotten out of all the software we have tried. The support is outstanding. Everybody I have talked to has been very nice, knowledgeable, and knows the software inside and out. I would recommend giving SolidCam a try.

Even after being closed out for a week, someone from the team manage to reach me in mere minutes and solve my "critical" issue.
Piece of mind.

Thanks, SolidCam team North America.

Excellent customer service could not be happier.

I have been a user of Solidcam for at least 6 years and the customer support is by far better than any company I have ever dealt with. As a company that has products that require customer support, we have tried to model your customer support because it is second to none. I just recently had to contact Haas customer support and it really made me appreciate you guys and how you taker care of you customers.

Tim just spent over an hour on the phone with us straightening out our install. No one here at our facility was familiar with the install procedure and Tim was gracious enough to walk through the process with our IT guy. Great experience. Thanks Tim.

I called the SolidCAM helpline and my call was answered very quickly. Paul was very helpful in getting me up and running with the software, and even showed me some features that I did not know about. I had a great experience and am excited to show my students all the cool new features to make their ideas come to life!

Paul responded quickly to the ticket request and when he called he was able to walk me thru the "go to meeting" login and share the screen with him to review the part in question. Paul was able to evaluate and give the recommended strategy to set-up and machine the part while also adjusting the settings in my graphic card to run the graphics without crashing when generating tool paths. Paul was pleasant, courteous, and took the time to make sure that I understood the processes rather than just telling me how and then moving on.

In the world today it is difficult at best to find service, let alone good service and Paul exceeded my expectations.
Thank you Paul it was truly a pleasure!

It was an excellent experience! Fast response and Tim helped me out with my issue. This new improved approach with the chat box is great!

Very fast service.

Very helpful and knew exactly what to do. Quick to respond. Needs a pay raise.

Darrell and Scott knowledge and expertise made it easy for me to learn how to program on solidcam. They answered every question I had and explained it to me in way for someone like me who is just getting started on programming easy to understand. I would recommend them to anyone who wanted to learn how to program hands on a computer.

I have been a SolidCam customer for about 9 months now and their support team has always been terrific to work with. Not only do they support the technical sides of the software itself, but they are willing to take the time to help with the actual machining approaches to offer alternatives.

As always, it has always been a great experience getting technical support from Paul Johnson over the past 15 years. Paul continues to demonstrate his professionalism whenever he provide resources and guidance with all of my past and current request for help with SolidCAM programming hiccups.

Thanks again Paul!

My meeting was quick, friendly, and helped me get chips flying again. Thanks Joshua!

I have been using SolidCam for years now. this software is solid! What puts this product ahead of all newer and older Cam software is the near instant tech support via remote. Paul Johnson spent the time needed to troubleshoot my issues and did it flawless. This is what keeps me going. I don't have the time to wait for help when I am in the middle of making money. My only wish is my cad software had the same quality support.

SolidCam is the best of the best when it comes to CAM software's. The ease of use compared to others like mastercam and Esprit is 2nd to none. The support when needed is even better! Thanks Kevin!